I am a drop ship seller - what do I do if my customer has a problem with a cec product that I sold to him?
All of our products are covered by a 12-month warranty, for refund, replace and repair.
If you are drop-shipping, any product returns (and all the communications) will have to be handled through you, because you are cec’s customer. In fact it is probably in your interests for the customer not to know about cec and deal directly with you, for reasons of safeguarding your business.
In practice, it is possible for you to discuss any return issue with us, and provide our return code and address to your customer. Then they can post a faulty item back to us in China and we can ship the replacement directly to them, without you having to handle any products. Obviously this is the most suitable solution when your customers are in different countries.
In terms of customer support and technical support for devices, the responsibility rests with the vendor, i.e. You if you are drop-shipping. We will of course provide as much help to you as we can, and with technical questions it may simply be a matter of relaying our information to your customers.
We do wholesale and Retail business, so no minimum quantity Limit. Long term and regular business relations will benefit both of us. The laptop parts importers, PC Accessories dealers, Spare parts buyers, please contact us and append your information such as company name, main business field, purchasing plan and contact information, or register our business member to apply for discount on base of our wholesale price. we will offer very competitive art dealer prices for you.
You will be more competitive in your market if we can cooperate together.
Pcpartsltd.com is a direct Exporter of high quality notebooks and laptop components, such as AC adapter, laptop battery, laptop keyboard, laptop Inverter, laptop Hinges, laptop CPU Fan, laptop driver, laptop MotherBoards, Samsung Wall Mount, laptop LCD Bezel/ LCD lid, laptop lcd/led panel and Laptop LCD Video Cable, 2nd HDD caddy adapter and PC power supply. We are PC and Laptop Parts expert.